Shipping Information

We do our best to get your dog's bites to you as quickly and safely as possible. Here you'll find all the key info about processing, shipping and delivery.

 

Processing time

Orders are usually processed and shipped within 1–3 business days of receipt of payment. We don't ship on weekends or public holidays. During special periods (e.g. holidays, promotions), processing may take slightly longer — we'll let you know in good time if any delays arise.

 

Delivery times

After shipping, the following estimates apply:
- Germany: 7–14 business days
- Austria: 10–17 business days
- Rest of Europe: 10–18 business days

All figures are approximate estimates and may vary slightly depending on the delivery partner and region.

Shipping costs

Shipping is always free — on every order, with no minimum order value. You pay exactly the product price shown in your cart. No hidden costs at checkout.

Order tracking

As soon as your order leaves the warehouse, you'll receive a shipping confirmation by email with a tracking link, so you can follow the status of your delivery at any time.

If your order is delayed

If your shipment takes significantly longer than stated above:
- First check the current status via your tracking link.
- If necessary, ask at your local post office — sometimes packages are held there for pickup without a notice landing in your mailbox.
- If that doesn't resolve the issue, just send us a short message at barklyn-shop@hotmail.com with your order number — we'll take care of it.

Please note: delays caused by the shipping partner, customs clearance or force majeure (e.g. strikes, severe weather) are beyond our control, which is why we cannot accept liability for them. Of course, we'll still gladly help you get clarity.

Incorrect or incomplete delivery address

Please check your delivery address carefully before completing your order. Orders that cannot be delivered due to an incorrect or incomplete address are returned to our warehouse. Unfortunately, the cost of re-shipping in this case is borne by the customer.

If you notice a mistake in the address right after completing your order, contact us immediately — as long as the package hasn't shipped yet, we'll be happy to correct it free of charge.

Damaged or lost shipments

If your package arrives damaged or gets lost in transit, please contact us within 14 days of the expected delivery date at barklyn-shop@hotmail.com. Please have ready:
- your order number
- for damage: photos of the packaging and contents (ideally right after unpacking)

We review every case personally and find a fair solution — a replacement or a full refund, whichever works better for you.

Contact

If you have any questions about your shipping, we're here for you:
Barklyn Customer Service
📧 barklyn-shop@hotmail.com
We usually reply within 24 hours (on business days).