Returns & Right of Withdrawal

We want you to feel completely safe when trying Barklyn. That's why we offer two ways to reverse an order — you choose whichever suits you best.

 

30-Day Satisfaction Guarantee

Our promise: if your dog doesn't benefit, we'll refund your money.

We know what it's like to try something new for your dog and wonder, "Does this really work?" That's why we give you 30 days to thoroughly test our products — and if you're not satisfied, you get your money back.

Here's how it works:
- Within 30 days of delivery, send a short email to support@getbarklyn.com
- Include your order number and briefly tell us what didn't work out (one sentence is enough — we learn from your feedback)
- We'll refund the full purchase price to your original payment method within 5–10 business days

You don't need to send the products back. Keep them, give them to a fellow dog owner, or donate them to an animal shelter — whatever you prefer. No forms, no returns, no stress.

This guarantee applies once per household and covers the first order of each product.

 

Statutory Right of Withdrawal (14 days)

In addition to our satisfaction guarantee, you as a consumer have the statutory right to withdraw from your purchase contract within 14 days without giving any reason. You'll find the complete withdrawal instructions with all details and a model withdrawal form in our Terms & Conditions → § 6 Right of Withdrawal.

In brief:

• Withdrawal period: 14 days from receipt of the goods
• Declaration informally by email to support@getbarklyn.com or by post (address in our Terms & Conditions)
• Repayment within 14 days of receiving the withdrawal, to the same payment method
• In the event of withdrawal, you would generally have to return the goods and bear the cost of doing so yourself

Practical tip: In the vast majority of cases, our 30-day satisfaction guarantee is the better option for you, because you don't have to send anything back. Your statutory right of withdrawal of course remains unaffected — the choice is entirely yours.

Important exception: opened packaging

For reasons of health protection and hygiene, we cannot take back opened or unsealed products under the statutory right of withdrawal (§ 312g (2) no. 3 German Civil Code / BGB). This applies to all of our food supplements — once the safety seal is broken, a return is legally excluded.

Our 30-day satisfaction guarantee still applies — even if you've already opened and tried the product. That's exactly what it's there for.

Damaged or incorrect delivery

If your package arrives damaged or you receive the wrong product, we're here for you right away. Email us within 14 days of delivery at support@getbarklyn.com and include:
- your order number
- for damage: photos of the packaging and contents, taken right after unpacking
- for a wrong delivery: a photo of the product you received

We review every case personally and find a fair solution — a free replacement or a full refund, whichever works better for you.

Exchanges

We don't offer a direct exchange function. The fastest way if you want a different product: use the 30-day guarantee or the right of withdrawal for your current order and place a new order for the item you want.

Refunds

Once we've processed your request (usually within 1–2 business days), you'll receive an email confirmation. The actual refund is then made automatically to your original payment method:
- Credit card: 5–10 business days
- PayPal: 1–3 business days
- Klarna / Sofortüberweisung: 5–10 business days
- Bank transfer: 5–10 business days

If you haven't received your money after 15 business days, contact us at support@getbarklyn.com with your order number — we'll check immediately.

Contact

Whatever the case — if you have questions about returns, withdrawal or refunds, we're here for you.

Barklyn Customer Service
📧 support@getbarklyn.com
📞 +49 1556 3399737
We usually reply within 24 hours (on business days).